Services - Community Care Access Centre / In-Home Services

Organizations
Central Community Care Access Centre (Sheppard Site)
Central East Community Care Access Centre (Scarborough Site)
Central West Community Care Access Centre
Mississauga Halton Community Care Access Centre (Etobicoke Site)
Toronto Central Community Care Access Centre

CCAC

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Reorganization of Community Care Access Centres (CCACs)

As of January 2007, there are now 14 new Community Care Access Centres (CCACs) across Ontario.
To determine which CCAC you should be contacting you can use their Postal Code Locator.

In-Home Services:

Community Care Access Centres (CCACs) can help you with defining your needs and personal situation, determining your eligibility, locating providers and applying for care. The CCAC can also provide information about the financial subsidies that may be available for particular service options.

If you are eligible for services co-ordinated by the CCAC, personal care and support services are arranged by the CCAC and paid for by the Ministry of Health and Long-Term Care (MOHLTC). Otherwise, these services may be available directly through providers, in which case there will be a consumer fee for these services. Contact your local Community Care Access Centre (CCAC) to find out whether you are eligible for the government-funded services.

Eligibility:

To determine if you are eligible to receive the services, the CCAC will arrange an assessment for you.

Potential clients must:

  •  have a valid Ontario Health Card
  •  have a health condition which can be treated effectively at home or in the community
  •  need support to manage at home or in the community
  •  live in catchment area of his/her CCAC

Complaints Process:

As of May 2007, the Long-Term Care Action Line has been expanded so that home care clients receiving care through their local Community Care Access Centre (CCAC) or others, such as family members, can call with any concerns or complaints they have about services. The Action Line was previously only available to people in LTC homes and their families. CCACs already have a complaints process and the Action Line provides home care clients with an alternative option.
Ontario residents can reach the Long-Term Care Action Line at 1-866-876-7658 or TTY 1-800-387-5559.

 
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